App not opening

1. Basic Troubleshooting

✅ Force close & reopen the app ✅ Restart your phone/computer ✅ Check for updates in App Store/Google Play

2. Storage & Cache Issues

🔹 Clear app cache (Android: Settings → Apps → Viper Wallet → Storage → Clear Cache) 🔹 Free up storage space (Delete unused apps/files) 🔹 Reinstall the app (Have seed phrase ready first!)

3. System Compatibility

⚠ Check minimum requirements:

• Android: 8.0+ (2GB RAM minimum)

• iOS: 14.0+

• Windows: 10/11 (64-bit)

4. Security Conflicts

🚫 Disable:

• Battery saver mode

• Overly aggressive antivirus

• VPN connections (temporarily)

5. Still Not Working?

• Try on another device • Check outage reports [e-mail] • Contact help desk with:

• Device model

• OS version

• Error screenshots

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Emergency Access If urgent and app won't open:

1. Install Viper Wallet on another device

2. Restore using seed phrase

3. Transfer funds if needed